Donor Services Donor Services

Below is a quick guide to making gifts and grants through your fund at the Community Foundation of Greater Memphis. For more detailed information, please refer to the Donor Handbook in our secure DonorView portal. You are also welcome to email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038 with any questions.

I'm a fund holder. How do I access my secure DonorView portal?

At the top right of this webpage, visit the light blue tab: Login > Donor Login

If you know your username and password, you can log in from there. If not, email (scooley [at] cfgm [dot] org) Donor Grants Officer Susan Cooley.

I can't access my DonorView portal. How do I reset my password?

Email (scooley [at] cfgm [dot] org) Donor Grants Officer Susan Cooley to reset your password.

How do I make a gift into my fund?

CASH
To wire cash, email (mseeker [at] cfgm [dot] org) Director of Finance Mallory Seeker or call her at (901) 722-0023 for instructions and account numbers.

CHECKS
Make checks payable to the Community Foundation of Greater Memphis. Please note the fund name in the memo line. Mail checks to our secure lockbox at: 

Community Foundation of Greater Memphis
Dept. 78
P.O. Box 1000
Memphis, TN 38148-0078

PUBLICLY-TRADED SECURITIES
In order to receive a fair market value income tax deduction, you must have owned the stock for longer than one year prior to making a gift. When making a gift of stock, email stockgifts [at] cfgm [dot] org so that we are aware of your incoming gift and can provide you further detailed instruction.

For more detailed information about gifts of stock or other securities, please refer to the Donor Handbook in our secure DonorView portal.

OTHER GIFTS
For contributions of real estate, retirement assets, insurance, and other complex gifts, email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038.

I'm having trouble making a grant or I need to make a change to a grant I submitted. What should I do?

Email (susan.cooley [at] cfgm [dot] org) Donor Grants Officer Susan Cooley or call her at (901) 722-0012 for assistance.

How do I track a grant that I already recommended?

Email (susan.cooley [at] cfgm [dot] org) Donor Grants Officer Susan Cooley or call her at (901) 722-0012 for assistance.

What are the deadlines for grant recommendation submissions?

The deadlines for making grant recommendations are the 10th and 24th of each month. The approved grants will mail on the 15th and at the end of each month. The intervals are necessary to allow time for staff research, processing, and approval by the Community Foundation Board of Governors.

How do I get a copy of my statement?

Current and past quarterly statements are available in your secure DonorView Portal. However, if you are having trouble, email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038.

I made a gift in to my fund and it hasn't been processed yet. What should I do?

Email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038. We will be glad to provide an update.

I haven't received a tax letter for my gift. What should I do?

Email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038. We can provide a copy of your tax letter.

I want to make updates or changes to my fund. What should I do?

 We recognize needs change, and updates can be made. You can change contact information in your DonorView portal. For more complex changes, email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038.

When and how can I make changes to my investment options?

Email (adudley [at] cfgm [dot] org) Director of Donor Services Amy Beth Dudley or call her at (901) 722-0038 to make changes. You may also view our investment pool options and most recent returns here.

One of my recent grantees has not received their check yet. Could you research for me?

Email (susan.cooley [at] cfgm [dot] org) Donor Grants Officer Susan Cooley or call her at (901) 722-0012 for assistance. We will be glad to research the situation.