The Community Foundation of Greater Memphis is hiring. We seek a Donor Services Officer and a WHEREweLIVE | WHEREtoGIVEmidsouth.org Graduate Intern.
Donor Services Officer
Reports to: Executive Vice President & COO
The Community Foundation of Greater Memphis has been working to strengthen our community through philanthropy since 1969. The Community Foundation is a place where generous people from diverse backgrounds come together to make our community a better place. Collectively, they have created the largest grantmaker - public or private - in the Memphis area. We fulfill our mission by:
- Developing and managing charitable funds and endowments, offering the highest level of service to donors;
- Actively addressing the needs of the community; and
- Encouraging philanthropy and the growth of charitable resources among individuals, families, businesses, and community institutions.
The Community Foundation has many audiences – donors, professional advisors, nonprofits, students seeking scholarships, and the public in general.
The Donor Services Officer is responsible for responding to the day-to-day needs of the donors to the Community Foundation. This position also helps to create and implement programs, products, and collateral to best serve those needs. This position works collaboratively with the Development department to address the needs of new, existing, and prospective donors.
- Respond to the day-to-day needs and requests of donors verbally, in person, and electronically;
- Process new funds and work with development staff to onboard all new donors
- Work with the finance staff to ensure that donor gifts are acknowledged promptly and correctly;
- Oversee the grantmaking process to ensure that all grants are made in a timely and efficient manner;
- Develop ways to improve service to donors, including implementing activities and programs that identify donors’ charitable interests and ways to fulfill them;
- Work with the Director of Marketing & Communications to build recognition and awareness of the Foundation;
- Stay current on local issues and projects in order to provide insight and access to donors;
- Other duties as assigned.
- College degree and at least three years managing client-oriented business or projects, specific experience with the charitable interests of high net worth individuals is highly desired;
- Knowledge of the City of Memphis and metropolitan area;
- Strong written and verbal communication skills;
- Proficient computer skills – in particular, knowledge of Microsoft Office and database management – and a willingness to learn and ability to master new software programs easily;
- Ability to manage multiple deadlines and tasks efficiently and effectively;
A successful candidate will demonstrate:
- High degree of initiative and responsibility necessary to manage a variety of projects simultaneously;
- High level of organizational skills, self-motivation, and flexibility in changing circumstances;
- Integrity, judgment, and discretion in working with confidential information;
- Ability to take a proactive role in team efforts, promotes cooperation and collaboration between team members, and encourages open communication in multi-disciplinary teams.
Competitive salary, with benefits
Please send a cover letter and resume to info [at] cfgm [dot] org. No phone calls, please.
WHEREweLIVE | WHEREtoGIVEmidsouth.org Graduate Intern
Reports to: Director of Community Information, works closely with WHEREtoGIVEmidsouth.org Profile Coach
The intern will work with WHEREtoGIVEmidsouth.org, a directory of area nonprofits that houses key information on mission, staff, programs, and finances.
This position will allow a graduate-level student to learn and refine a variety of skills including researching community issues, database management, and data analyses. The intern provides technical and informational support to the Director of Community Information.
Essential Duties and Responsibilities
- Review new and renewing nonprofit information to ensure data integrity, best practices, and compliance;
- Review and organize WHEREtoGIVEmidsouth.org databases for analyses, identifying gaps;
- Other duties as assigned.
- Currently pursuing a graduate level degree in urban planning, anthropology, nonprofit management, business, or other related field;
- Experience developing and/or working with data, databases, and data analysis;
- Strong technical and copy writing capabilities;
- Strong, accurate keyboard and computer skills, familiar with the entire Microsoft Office suite. Strong Excel skills are required;
- Ability to learn new, online technology;
- Customer service background preferred;
- Strong attention to detail required as well as organization skills.
The position pays $1,500 per semester. To apply, email your résumé and a writing sample to owilmot [at] cfgm [dot] org. Please include two references in the body of your email.
The Community Foundation of Greater Memphis is an equal opportunity employer.